How a TD Rewards booking for a Cuban vacation left a Canadian family in the cold when the bank bent to U.S. sanctions policy
By Ed Smith.
When Laura Edell entered “Havana” into Toronto Dominion Bank’s (TD) Expedia-powered travel booking portal, the response was not a warning, a policy notice or legal explanation.
Instead, the screen displayed a single message: “Sorry, it seems we have taken a wrong turn.”
There were no search results. No indication that travel to Cuba was restricted and no way for the family to use the travel reward points to book a trip to the island. It was simply not an option through the bank’s booking system.









